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Youth Helpline Services

Whether it's by giving us a call on our youth helpline (free from cells and landlines), TXTing us or emailing us, there are a number of services that you can link in with.

  • Free phone 0800 37 66 33 for 24/7 support
  • Free TXT 234 between 8am and midnight
  • Email
  • To receive daily inspirational automatic TXTs from Youthline, free TXT 'inspireme' to 234

It's normal to worry about asking for help - but at Youthline we are simply here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers to commonly asked questions, so you know what to expect when you get in touch with us.


Other Helpline Services Provided by Youthline

In partnership with Lifeline and Shine, Youthline also provides support for young people and families around Aotearoa to the following services:

The Family Violence Information Line Its not ok0800 456 450

Toll-free number that provides self-help information and connects people to services where appropriate.

SHINE helpline 0508 744 600

A nationwide toll-free number for access to professional domestic abuse support and services when they are needed.

Victims of Crime Information Line 0800 650 654

Toll-free information for victims of crime, their friends and whānau.

Caterbury Support Line 0800 777 846

Support for those living in Canterbury feeling upset or stressed, or  in need of other social support, as a result of the earthquake and subsequent recovery.


Talk with Someone Face to Face

Sometimes life can feel really full on and you may not be sure what to do next, or maybe something has been bothering you for a really long time.

Youthline offers one to one support for young people in the Auckland region to talk through stuff with a trained person who understands and can help you deal with whatever is going on.

Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.

Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that.

Anyone can come to receive face to face counselling at Youthline whether you are young person, adult, would like to come in with family members or a partner.

Counselling support for adults is based on a koha or sliding scale depending on your income. Subsidies may be available for those in financial hardship and for young people.

How does it work?

Call our team on 09 361 4168 who will ask you a few confidential questions to match you with a support person who is just right for you. Your support person will give you a call to arrange a time and place to meet.

What you say is confidential which means it won’t leave Youthline. The only time that would change is if we were concerned about your or someone else’s safety but we would always try to talk with you first.

You don’t need to wait for things to get really full on – if it’s stressing you out it’s worth talking about. 

 Click here to read a bit about our counsellors - so we can make sure we get the right match for you!


Pregnancy Centre

At Youthline, we can provide caring, professional, female counsellors who can give you impartial support and information to assist you to make the choices that are best for you.

We offer assistance with decision making around pregnancy, miscarriage counselling, post termination counselling and referrals.

These services are offered from Ponsonby and Manukau during the day, evenings and weekends.

To find out more about this service, call (09) 361 4162 to talk to someone from our team or email


Parent Talk Services

We also provide specific support services to parents who might need to talk through some challenges.

  • Phone (09) 3614162
  • Email

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